Safety Fire and Medical Australia

First Aid & Medical-Related Courses

HLTAID016

Manage First Aid Services
and Resources

Nationally Recognised Certificate
Fast Certificate Turnaround
Experienced and Certified Instructors
Flexible Learning Options
Industry Validated

Course Description

The unit HLTAID016 – Manage First Aid Services and Resources – equips individuals with the skills and knowledge necessary to effectively coordinate and manage first aid services, including the allocation and maintenance of resources, in a workplace or community setting. This unit is ideal for workplace safety officers, health and safety managers, and team leaders responsible for overseeing first aid operations in environments such as construction sites, offices, schools, and event venues.

Throughout the course, participants will learn how to develop, implement, and monitor first-aid strategies, ensuring that first-aid services are readily available and properly maintained. The training covers managing first aid equipment and supplies, ensuring compliance with workplace health and safety regulations, and organising appropriate training for staff. Participants will also learn how to evaluate the effectiveness of first-aid responses and procedures, manage reporting systems, and ensure that adequate resources are in place to meet the needs of the workplace or community.

This unit is ideal for managers and supervisors tasked with overseeing first aid services in medium to large organisations or community groups.

Upon completing HLTAID016 – Manage First Aid Services and Resources, participants will be equipped to manage first aid operations confidently, ensuring that their organisation is prepared for emergencies with well-maintained resources and trained personnel. This training is essential for creating a safe and compliant environment.

Units Delivered

Cost: $150.00

HLTAID016 – Manage First Aid Services and Resources

Additional Information

Course Delivery

This course can be delivered/assessed in the workplace or at facility organised by the training provider.

Entry Requirements

An individual undertaking this course will need to demonstrate the following to be eligible for entry:

An official form of photo identification (e.g., driver’s licence, passport, or student ID).
Participants must have the physical capacity to establish and maintain first aid facilities and equipment
To successfully complete this course, students will need to demonstrate the following language, literacy, numeracy and digital (LLND) skills during training and assessment:
- Learning: I can follow instructions and apply what I’ve learned to solve problems in new situations.
- Reading: I can read and understand workplace procedures, policies, and equipment instructions.
- Writing: I can clearly record information and complete workplace reports using correct terms and formats.
- Oral communication: I can speak clearly and respectfully when giving or receiving information in emergency and non-emergency situations.
- Numeracy: I can calculate quantities, monitor expiry dates, and keep track of stock levels and budgets.
- Digital Literacy: Able to use a mobile phone or basic device to read messages, follow online instructions, complete online forms or access learning resources

Online learning: Students must have basic digital literacy skills to navigate online platforms, complete assessments, and access course materials. Before enrolment, students should assess their ability to engage in online learning. Support is available where required. The online learning program can be found in the student portal. Students must have access to a computer, smart phone, tablet or other electronic device with access to the internet to complete the online studies and associated assessment tasks.

Delivery mode: Online with face-to-face - The online pre-course learning and theory assessment is expected to take approximately 3.5 hours to complete. These timeframes are estimates. Individuals with prior experience in similar training may complete the online component in less time, while those new to the subject may need more time to complete all the learning content and theory questions.

Assessment Activities

Performance tasks and practical scenarios:

Plan and Prepare
- Conduct a Risk Assessment
- Develop a First Aid Response Plan
- Conduct a First Aid Kit Content Check
- Maintain First Aid Equipment
Respond to an Emergency
- Respond and deploy equipment
- Complete an Incident Report Form
- Participate in a Debrief and Evaluation Session